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Category: Windows Phone

Lync For Windows Phone 7: Unable to sign in. Can’t connect to the server

The Lync 2010 client for Windows Phone was released in the Windows Phone marketplace today. Being a big fan of Lync, I eagerly downloaded and ran it, only to be presented by the error :Unable to sign in. Can’t connect to the server”. I went into the manual configuration on the phone and tried to connect and still no dice.

Given that we are using Office 365, I checked in the community hub and found this post that indicated that there were were other users experiencing the same problem, but in their case, it was related to the fact that they were using the default “onmicrosoft.com” domain. However, there were some DNS instructions in the post that gave me a clue. Unfortunately, once I added the indicated DNS entry, I still had the same problem.

I decided to check the DNS settings for my domain in the Administration panel. and as it turns out, the DNS instructions have been updated since I had originally set up our Office 365. There are two CNAME entries that are required for the WP7 Lync application to work with Office 365:

Type Host Name Points To TTL

CNAME

sip.yourdomain.com

sipdir.online.lync.com

1 Hour

CNAME

lyncdiscover.yourdomain.com

webdir.online.lync.com

1 Hour

Obviously, yourname.com should be replaced with your actual domain name.

Once I set these up, I was off to the races with my mobile Lync client.

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Why I Love Office 365

OK, so my company is a Microsoft partner, and we’re supposed to like everything that they throw our way right? That’s actually not true. I’ll certainly give most things that they do a fair shot. It’s also true that I’m willing to sacrifice a certain amount of capability for either ease of use, or for the way that Microsoft products work well together, but as I noted in a previous post, I only gave up my BlackBerry when Microsoft came out with a product that was worth using.

My company is small (currently 6 people) and widely distributed. Cloud solutions make perfect sense to us,and we have been using Exchange Online for over 2 years now. Our requirements for SharePoint went beyond what was possible in BPOS’ offering, but since migrating to Office 365 6 months ago, the  new SharePoint online fits the bill, and more and more of our corporate assets live there now.

UnlimitedViz is currently primarily a SharePoint services company focused on Business Intelligence, and a significant portion of those services involve architecting SharePoint environments at a lower level, which involves sizing servers, making resource decisions, etc. I personally love designing solutions and watching them come to life. We are certainly more than capable to maintain our own SharePoint infrastructure, so why would we want to use an admittedly more limited version of the product that is maintained by someone else?

Pretty much because it’s maintained by someone else.

As mentioned above we’re small, and we need to be focused on what we do best, which is providing services to our customers, and building product. Maintaining internal systems, no matter how good we are at it, is a distraction, and a significant cost, both capital and operational. The per user cost of Office 365 is pretty simple to justify from just a cost standpoint, but there are many more benefits that are brought to the table.

No matter what the location of a team member, they can easily access what they need to. Lync brings that down to the voice and IM communication level. No need to mess around with access methods, VPNs, Firewalls, Reverse Proxy servers and the like. We can get to our content easily on site, at home via whatever device we happen to need. Granted, I could set that stuff up on-premise, but now I don’t have to! I also know that my data is safe, and the performance is going to be good. Two months ago, Exchange online suffered an outage for about two hours (the only hiccup I’ve experienced so far). My initial reaction was “what can I do to fix this”, but that was quickly superseded by  “It’s not my problem to fix”, so I just sat back and got other work done.

As we bring more customers onto Office 365, supporting them just gets simpler. A simple client request can be acted upon immediately by launching a browser window, and connecting to their site, seamlessly. With most onsite installations, I need to start a virtual machine, connect through a VPN client, and then hope that the correct tools are installed on the VM, or the client site, depending on the access mechanism. I try to keep a VM image available for every type of VPN client used, which is a hopeless and necessary task due to the incompatibilities between clients. In my opinion, the world will be a better place when VPN clients are eliminated (or at least consolidated”).

Customers using Office 365 don’t need VPN clients, and it makes it that much easier (and cheaper for them) for us to support them.

There a a whole bunch of great features about Office 365 (Shared OneNote files accessed via Windows Phone, browser and client is a good one, not to mention Lync), but the reason that I really like it is that it’s solid, it works, and it lets my business focus on using its tools, not maintaining them.

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Bye Bye Blackberry

It’s old news by now, but I didn’t want to write about this until I had a little usage under my belt. I’ve also been too busy to write, I have about 5 other posts queued up that I just need to get to, but I wanted to document my experience with my new Windows Phone 7.

In a nutshell, I absolutely love it. I couldn’t imagine going back.

I’ve been a Blackberry user since around 1996 with the original RIM 950. For years Blackberry was not only an innovator in mobile messaging, but their devices were rock solid. I don’t know how much abuse my Blackberries took over the years, including being dropped in water (yes that kind of water), dropped kicked, whatever. After a fall that cracked its window, my 8800 kept on ticking. The Blackberry was also top notch for message delivery through it’s BES for years. Other contenders came on the scene, but I always felt that all I wanted in a mobile device was email.

If you’re reading this, you know that I live in a Microsoft centric world,and although it would have been politically expedient of me to use a Windows Mobile device,I was never impressed with them. I was never tempted by the iPhone, which I regard as more of a toy than anything else. I was beginning to become interested in the Android, but remained leery from a reliability standpoint.

I was however becoming increasingly frustrated with the performance of the BlackBerry, particularly when it came to consuming web content, which was increasingly becoming a requirement. Web content was also very hard on the battery, and when travelling, I was lucky to get 8 hours without a charge. Another big cloud of doubt to me was the relevance of BES (Blackberry Enterprise Server) in a world of Exchange ActiveSync. It just seemed like way too much overhead and licensing to support mail/contact/calendar sync.

Everything changed when I heard about the Windows Phone 7 this past spring. Finally, Microsoft would have a product that not only competed, but in my opinion leapfrogged the competition. In my opinion, RIM wasn’t doing anything particularly innovative, so I resolved to try it out when it became available.

My biggest concern is that the vision that was spelled out in the original announcements wouldn’t be realized, or would be in some way compromised (we’ve seen this before from our friends in Redmond). I was thrilled to find that this wasn’t the case.

I received my Samsung Focus 2 1/2 weeks ago. I removed the SIM card from my Blackberry, put it in my Focus, and the Blackberry (a curve) hasn’t been turned on since. The first thing that I was asked was my Windows Live ID, and it immediately started to fill up with contacts and pictures from Facebook and Windows Live. A quick configure of 2 Exchange accounts (one on BPOS and one on premise) and everything was centralized nicely.

I have had precisely no problems with it in the past 2 weeks. Most interestingly to me, is that I’ve experienced no dropped calls in that period. My running joke was always that it wasn’t a mobile call unless it got dropped at least one. I always blamed the carrier, but I’m using the same SIM! It’s anecdotal, but the phone itself is at least good.

Working with office apps is very very slick. I particularly like the way that it works with OneNote content in the cloud (on Windows SkyDrive). In fact, the phone itself is a really nice demonstration of the overall benefits of cloud computing, in particular device independence. Combining the phone, the PC, and the new EXOPC slate that I recently acquired, makes for a pretty slick demonstration.

It’s not perfect – I have yet to be able to get the Office hub to talk to SharePoint, something pretty important to me…. but it does render nicely in the browser.

Reliability is of course something of a question mark yet. I have managed to drop it twice with no ill effects, and I’m not really anxious to put it to the test. I am however pretty hard on stuff, and if it’s fragile, you’ll likely hear it here first.

I just find myself pleasantly surprised by the way it works as I discover them, and that’s nice. It’s also pretty nice having something from Microsoft that’s pretty much the coolest thing in its space. At least for now. A big tip of the hat to the designers from here.

I don’t leave the Blackberry angry… it’s served me very very well over the years, but we appear to have gone our separate ways, and I wish it well. Given that I live in RIM’s back yard, it really is too bad, but I have made my choice, and I’m very, very happy with it.

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